Refund policy

If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange, Store Credit or Refund within 28 days of the order’s delivery date in Italy, for other countries the term will of 14 days.
The Security Tag must still be intact and attached to returned items.

If the safety thread was cut and/or tampered with, ten the possibility to returner items.

 

RETURN INSTRUCTION

To request a return go to MY ACCOUNT and either sign in to your account or enter your email and order number. Next select the items to return and the desired type of return. Once completed, mimmaninnishop.com will send a confirmation email, with the Return Authorization Number (RAN), the shipping label and instructions for the return shipment.

If the Customer requests a change of size / color, a compensation of their return, will receive the items in replacement are always free for purchases over € 200.00. shipping for Italy, San Marino and Vatican City. For countries in the EU will be free shipping for amounts exceeding € 300.00; as replacements for less than € 300.00 the cost will be € 20,00. For non-EU countries will be free for amounts exceeding € 600.00; as replacements for less than € 600.00 the cost will be € 50.00. It should be noted that mimmaninnishop.com will be forced to withhold the amount of import taxes based on the internal rules of each State support for the return of the goods to the sender.

The payment of these fees is necessary to dispense the order from the customs charges and are the sole responsibility of the customer. These amounts will be deducted from any refund due to the Customer by mimmaninnishop.com.

Customs duties are charged to the customer.

The return package exclusively travels to risk and danger of the client, mimmaninnishop.com is not responsible of possible dismays, damages or delays in the delivery near our store.

The refund must be made with the carrier indicated in the email sent by Mimma Ninni.

If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.

The customer can choose from 3 types of compensation:

• SIZE EXCHANGE
  You can make the change only for a different size or a different color of the same item, if available. You can not change the head with a different item.
  There is only one free exchange of goods for each authorized return.
  
  
• STORE CREDIT
  can be used only once within 3 months from the time of the return must be used entirely in one order of equal or greater value
  

Refunds will be processed as soon as returned items have been checked and accepted by mimmaninnishop.com.

For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement.

Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal or by Bank Wire Transfer will be refunded to the original account.

Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

 

RETURN TERMS & CONDITIONS

The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.

Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.

Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

Returns must be packaged in the mimmaninnishop.com box.

In the case of defective or incorrect merchandise, Clients must follow the instructions above. mimmaninnishop.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Swimwear (bikini bottoms, swim shorts or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the Client.

Pickups for all authorized returns with mimmaninnishop.com’s courier account numbers must originate from the same country of the original shipment.

In the case that the return shipment requires pickup or the payment of any added fees, mimmaninnishop.com reserves the right to refuse returns sent with a different courier than specified in the confirmation email.

mimmaninnishop.com reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, mimmaninnishop.com will deduct a 10% administrative/re-stocking fee from the refund.

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.